The Decisive Element

“I have come to the frightening conclusion that I am the decisive element.
It is my personal approach that creates the climate.
It is my daily mood that makes the weather.
I possess tremendous power to make life miserable or joyous.
I can be a tool of torture or an instrument of inspiration,
I can humiliate or humor, hurt or heal.
In all situations, it is my response that

decides whether a crisis is escalated or de-escalated,
and a person humanized or de-humanized.

If we treat people as they are, we make them worse.
If we treat people as they ought to be, we help them
become what they are capable of becoming.”

Thanks to the Community Education Department of Robert Wood Johnson University Hospital for sharing this piece.


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